Fix: Genshin Impact Cannot Connect To the Servers?

Genshin Impact has been a massive success, with over 100 million registered players worldwide.

The game has been praised for its visuals, gameplay, and music.

But sometimes, you can face errors while playing Genshin Impact.

One such issue is the ‘Failed to connect to the game servers‘ error. You get such an error when the game cannot connect to the servers.

Though the problem may seem critical, several solutions to fix the issue are discussed in detail in this article.

What To Do If Genshin Impact Cannot Connect To The Servers?

Here are the methods to follow when Genshin Impact fails to connect to the game servers.

1) Check The Game Servers

When you cannot connect to the Genshin Impact game servers, first check the game server status.

If you see there is a server outage or the site is under maintenance, wait until the server goes live again.

If there is no server outage, check your internet connection.

2) Check Your Internet Connection

You need a stable internet connection to play Genshn Impact.

So, check your internet speed and make sure you have a stable internet connection.

Go to your system tray and click on the internet icon. Check that you are connected to the internet.

You can also visit speedtest.net to check the internet speed.

Contact the local service provider to fix the issue if the internet speed is slow.

If the connection is stable, restart your router or modem.

3) Restart Your Router or Modem

To fix internet connection-related issues, you can restart the router or modem and then try to play Genshin Impact. This can fix the connection issue and fix the problem.

So, turn the PC and the router or modem off.

Disconnect the peripherals and cables attached to the PC and the router. Wait for some time and reconnect everything.

Turn the devices on and see if this could fix the problem; otherwise, run the network troubleshooter.

4) Run The Network Troubleshooter

Windows provides an in-built network troubleshooter to fix network-related problems.

So, run the network troubleshooter when Genshin Impact cannot connect to the game servers.

Here is how you can run the network troubleshooter:

• Type Troubleshoot in the search menu and select Troubleshoot Settings from the options.

• From the right side window, click on Other Troubleshooters.

• Then, click on the Run button next to Internet Connections.

• Follow the on-screen prompt to complete the process.
• Run the Network Adapter troubleshooter following the same process if no issue is found.

After running both the troubleshooters, launch Genshin Impact and see if the connection-related issue is fixed. If not, update the network drivers.

5) Update the Network Drivers

Outdated Network drivers can also cause connectivity issues, because of which you can have problems connecting to the Genshin Impact game servers.

So, update the network drivers to fix the problem. Here is how to do so:

• Right-click on Start Menu & click on Device Manager.

• Expand network adapters and right-click on the Internet adapter. Click on Update driver.

• Select Search automatically for the drivers option.

• Follow the instructions given on the screen to finish the process. Once the drivers get updated, restart your computer.

Now, relaunch Genshin Impact and see if this can fix the issue. If the issue persists, flush the DNS and reset the network.

6) Flush the DNS and Reset Network

Flushing the DNS should clear the DNS cache, & resetting the network should the network-related issues.

So, when you cannot connect to the game servers, flush DNS and reset the network settings.

Here is how to do that:

• Type CMD in Windows Search & right-click on Command Prompt. Choose to run Command Prompt as an administrator.

Copy and paste the following command line in the elevated Command Prompt window. Ensure you press Enter after each command.

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh int ip reset

netsh winsock reset

Once done, see if this could fix the problem. If not, change the DNS.

7) Change the DNS

You can have problems connecting to Genshin game servers if your DNS settings are misconfigured.

So, check the DNS settings & make the necessary changes following the steps given below:

• Press Windows + I to open Windows Settings. Click on the Network & Internet.
• Go to More Network Adapter Options.

• Right-click on your Network Adapter & open its Properties.

• Find & double-click on Internet Protocol Version 4(TCP/Ipv4.
• Select “Obtain an IP address automatically” & the “Obtain DNS server address automatically” options. Click on OK. Check if this could fix the problem otherwise, move on to the next steps:
• Choose Internet Protocol Version 4 [TCP/IPv4] & open its Properties.

• Change the value of the Preferred DNS Server Address to 8.8.8.8. Next, set the value of the Alternate DNS Server address to 8.8.4.4. Click on OK and save the changes.

8) Allow Genshin Through Firewall

Sometimes, an antivirus or Firewall can interfere with the game and prevent the game from connecting to the servers.

So, allow Genshin Impact through Windows Firewall to see if this fixes the issue.

Follow these steps to allow Genshin Impact through the Firewall:

• Open Windows Security using the search menu.
• Select Firewall and Network Protection.

• Next, select Allow an app through Firewall.

• Click on the Change Settings options from the list of the Allowed Apps.

• Scroll down to check if Genshin Impact is on the allowed programs list. If the game is not included, click on Allow another app option.

• Browse to the game installation folder. Then select the game and Open it.

• Click on the Add button to add the game to Firewall’s exception list.

• Check the boxes for Public and private networks.

Frequently Asked Questions [FAQs]

1. How can I fix Genshin error 4201?

To fix the Genshin Impact 4201 error, reset your gaming device’s router.

So, while the servers are live, troubleshoot your home network to fix the issue.

2. Why cannot I join Genshin?

You need to finish a quest to join Genshin Impact. You can tap the Co-op button to know which quest you must finish.

3. Can I play Genshin Impact offline?

Unfortunately, No, you cannot play Genshin Impact offline.

Wrapping Up

Send us feedback on how the above methods worked when Genshin Impact could not connect to the game servers.

Also, write to us if you face any difficulty performing the steps. Our expert shall get back to you and help you solve the problem.